Security
We take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details are held on a secure web server, if you are still unsure about submitting your details over the internet, why not give us a call on 01905 797060
Item Description
UK Custom Shop Ltd takes great care with the descriptions of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and UK Custom Shop Ltd cannot be held responsible for discrepancies, either real or perceived.
Payment
We accept all the major debit and credit cards: Visa; MasterCard; Access; Visa Electron and Maestro cards.
We also accept cheques and postal orders to the value of your order made payable to UK Custom Shop Ltd. Call us for further details. Cheques MUST be accompanied with address details on reverse. All cheques will be cleared prior to goods being despatched. Overseas sales by bank transfer or cheques made out in sterling.
VAT
All prices on this site are quoted inclusive of VAT at the appropriate rate, your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement. UK Custom Shop Ltd uses an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.
Prices
The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. VAT does not apply to orders to be shipped outside the EU or other tax free areas, in these circumstances goods will be priced without VAT. All prices shown are cash prices. All products shown in this service are subject to availability.
Order Confirmation
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address Correctly on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.
Goods out of stock
If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order form.
If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately. We will contact you for instruction.
Cancelling or altering orders
You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready when phoning us.
Offline Orders
Offline orders may be printed and sent by fax, post, or email, together with payment and your goods will be dispatched as soon as is possible. In the event of a product being out of stock, you will be contacted and made aware of an expected date of delivery.
When will my order be dispatched?
Orders received before 1200 Hours Monday to Friday will be dispatched the same day provided we have your items in stock.
Items ordered after 1200 Hours Friday and during a weekend will be dispatched Monday.
Items dispatched on Friday are for delivery the following Monday on the UK Mainland.
Items ordered over a Bank Holiday will be dispatched the next working day.
UK Custom Shop Ltd stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date. Please ensure your contact details are accurate.
Delivery
UK Carriage Charges are as follows:
Order Value up to £10 - £3
Order Value from £10 to £50 - £6
Order Value from £50 - £100 - £9
Order over £100 Free of Charge - UK Only
Southern Ireland: £12.50 per Kilogram.
Rest of World by quotation
Returns
If it is deemed necessary to return an item for exchange or refund, please note the following:-
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within ten days of receipt.
- Goods must have accompanying receipt and note of reason for return.
- Goods returned are subject to a minimum restocking charge of £7.50
- Goods listed in our Special Offers or Clearance sections are not refundable.
- Goods must be in new condition, i.e. unused and unmarked.
- Costs incurred in posting the returned item are your responsibility.